K-REDI Soft Skill Survey – Economic Development for Northern Missouri

This survey was developed by the Kirksville Regional Economic Development, Inc (K-REDI) in order to understand our local industries and the needs their employees have for soft skills. The definition of soft skills is: personal attributes that enable someone to interact effectively and harmoniously with other people. To better understand the type of soft skills training your employees need, please fill out the following survey. It can be filled out on more than one position at your location.

Company: *

NAICS code, if applicable:

Person/Position filling out survey (for example: shift supervisor, HR manager, etc):

Email: *

Phone: *

Position the survey is being filled out for (ex. Telephone operator, Administrative Assistant, etc):

What is the age range of the person/persons holding this position within your company? (Select as many that apply)

18-2627-3536-4243-5152 or older

What is the average turnover rate for this position:

Complete the questionnaire by selecting the appropriate numbers according to:

A: How important you think it is that employee(s) should possess/acquire the following skills:

6-very important

5-important

4-slightly important

3-slightly unimportant

2-unimportant

1-very unimportant

B: The extent to which you think the employee(s) already possess the following skills:

6-very good at this

5-good at this

4-slightly good at this

3-slightly poor at this

2-poor at this

1-very poor at this

COMMUNICATION SKILLS	A: importance High - Low	B: present skill level High - Low
Oral ability to communicate effectively and appropriately on a one-to-one basis	654321N/A	654321N/A
Telephone etiquette	654321N/A	654321N/A
Email Etiquette	654321N/A	654321N/A
Listening Skills	654321N/A	654321N/A
Asks questions to determine customer needs	654321N/A	654321N/A
Writes well-constructed and grammatically correct pieces of information	654321N/A	654321N/A
Reads and absorbs written material	654321N/A	654321N/A
Writes content-appropriate social media posts and press releases	654321N/A	654321N/A
Business communication and formal correspondence is appropriate	654321N/A	654321N/A
SKILL PERFORMANCE	A: importance High - Low	B: present skill level High - Low
Math ability sufficient to manipulate numbers in the format needed	654321N/A	654321N/A
Ability to seek, store, retrieve, and use information in an appropriate manner	654321N/A	654321N/A
Ability to use computer applications (word processing, databases, spreadsheets, etc) in context needed	654321N/A	654321N/A
Quality of work is where it needs to be	654321N/A	654321N/A
Quantity of work completed is where it needs to be	654321N/A	654321N/A
Neatness of work area	654321N/A	654321N/A
PERSONAL TRAITS	A: importance High - Low	B: present skill level High - Low
Attendance and punctuality	654321N/A	654321N/A
Grooming appearance and clothing attire	654321N/A	654321N/A
Interest in working and completing a task to best of ability	654321N/A	654321N/A
Cooperation with co-workers and supervisors	654321N/A	654321N/A
Takes initiative in appropriate ways	654321N/A	654321N/A
Able to adapt to situations; shows flexibility when appropriate	654321N/A	654321N/A
Has positive attitude towards work environment	654321N/A	654321N/A
Takes pride in work	654321N/A	654321N/A
Is dependable in a variety of work situations	654321N/A	654321N/A
Social ease with people from a variety of backgrounds	654321N/A	654321N/A
Leadership ability to manage, guide, or facilitate a group or activity	654321N/A	654321N/A
Manages stress and personal problems	654321N/A	654321N/A
Follows the rules	654321N/A	654321N/A
Respects others and is friendly	654321N/A	654321N/A
Self-motivated	654321N/A	654321N/A
ABILITIES	A: importance High - Low	B: present skill level High - Low
Follows multi-step instructions well	654321N/A	654321N/A
Able to accept constructive feedback	654321N/A	654321N/A
Pays close attention to details	654321N/A	654321N/A
Able to manage time appropriately to accomplish tasks	654321N/A	654321N/A
Able to prioritize work appropriately	654321N/A	654321N/A
Is able to provide excellent customer service	654321N/A	654321N/A
Is able to diffuse situations and work well with angry customers	654321N/A	654321N/A
Ability to troubleshoot on the jobs as needed	654321N/A	654321N/A
Ability to set and reach goals	654321N/A	654321N/A
Knows how to learn information and where to go to get needed information	654321N/A	654321N/A

Please list other skill areas not mentioned above:

Please rank order the top three areas your employees need to improve upon initially:

If this type of skills training is made available, would you offer it to your employees if cost and time factors are acceptable?